1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Pisistrac Pte Ltd ("Pisistrac," "we," "us," or "our") regarding your use of our renewable energy services and website pisistrac.com.
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
2. Company Information
Pisistrac Pte Ltd
Registration Number: 201234567K
Registered Address: 123 Marina Bay Street, Singapore 018940
Contact: +65 6123 4567 | [email protected]
3. Services Description
Pisistrac provides renewable energy solutions in Singapore, including:
- Solar panel system design, installation, and maintenance
- Wind energy system installation and servicing
- Energy storage solutions and battery systems
- Grid integration and smart energy management
- Renewable energy consultation and advisory services
- System monitoring and performance optimization
4. Eligibility and Registration
4.1 Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have legal capacity to enter into binding contracts
- Own or have legal authority over the property where services will be provided
- Comply with all applicable Singapore laws and regulations
4.2 Account Registration
Some services may require account registration. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as necessary
- Keep your account credentials secure and confidential
- Notify us immediately of any unauthorized access
5. Service Process and Obligations
5.1 Site Assessment
Prior to installation, we will conduct a comprehensive site assessment. You agree to:
- Provide reasonable access to your property
- Disclose any relevant property conditions or restrictions
- Obtain necessary permissions from property managers or co-owners
- Ensure compliance with building regulations and permits
5.2 Installation Process
During installation, we will:
- Perform work in a professional and workmanlike manner
- Use quality materials and equipment meeting industry standards
- Minimize disruption to your property and daily activities
- Comply with all safety regulations and building codes
5.3 Customer Responsibilities
You are responsible for:
- Ensuring safe and reasonable access to work areas
- Providing accurate information about your property and energy needs
- Obtaining necessary approvals from relevant authorities
- Maintaining clear working conditions during installation
- Promptly reporting any issues or concerns
6. Pricing and Payment
6.1 Quotations
All quotations are:
- Valid for 30 days unless otherwise specified
- Subject to site assessment and final system design
- Exclusive of GST unless otherwise stated
- Based on information provided at the time of quotation
6.2 Payment Terms
Payment terms are as follows:
- 25% deposit upon contract signing
- 50% upon delivery of materials to site
- 25% upon completion and system commissioning
- Payment due within 14 days of invoice date
- Late payments may incur interest charges at 1.5% per month
6.3 Price Variations
Prices may be adjusted for:
- Changes in government taxes, levies, or regulations
- Significant changes in material costs (>10%)
- Customer-requested modifications to the original scope
- Additional work required due to unforeseen site conditions
7. Warranties and Guarantees
7.1 Product Warranties
- Solar panels: 25-year performance warranty
- Inverters: 5-10 year manufacturer warranty
- Wind turbines: 5-year manufacturer warranty
- Battery systems: 10-year performance warranty
7.2 Installation Warranty
We provide a 5-year warranty on installation workmanship, covering:
- Mounting system integrity and weatherproofing
- Electrical connections and wiring
- System commissioning and grid connection
- Compliance with industry standards and regulations
7.3 Warranty Exclusions
Warranties do not cover:
- Damage from extreme weather events or natural disasters
- Normal wear and tear over time
- Damage from unauthorized modifications or repairs
- Failure to follow recommended maintenance procedures
- Damage from third-party actions or vandalism
8. Maintenance and Support
8.1 Maintenance Services
We offer optional maintenance packages including:
- Annual system inspections and cleaning
- Performance monitoring and optimization
- Preventive maintenance and component replacement
- Emergency repair services
8.2 Customer Maintenance Obligations
To maintain warranty coverage, you must:
- Keep systems free from obstruction and debris
- Report any performance issues promptly
- Allow access for scheduled maintenance
- Use only authorized service providers for repairs
9. Limitation of Liability
9.1 Direct Damages
Our maximum liability for direct damages is limited to the contract value of services provided.
9.2 Indirect Damages
We shall not be liable for:
- Loss of profits, revenue, or business opportunities
- Consequential or indirect damages
- Property damage beyond the immediate work area
- Delays in energy savings or return on investment
9.3 Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control, including:
- Natural disasters, extreme weather, or acts of God
- Government actions, regulations, or permit delays
- Labor strikes, material shortages, or supplier issues
- Pandemic, civil unrest, or other extraordinary circumstances
10. Intellectual Property
All content on our website, including designs, logos, text, images, and software, is protected by intellectual property rights. You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or branding for any purpose
- Reverse engineer or attempt to access our proprietary systems
- Create derivative works based on our content
11. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
12. Termination
12.1 Termination by Customer
You may terminate services by providing 30 days written notice. Cancellation fees may apply based on work completed and materials ordered.
12.2 Termination by Pisistrac
We may terminate services immediately if:
- You breach any material term of this agreement
- You fail to make required payments
- You provide false or misleading information
- Continuation of services becomes illegal or impractical
13. Dispute Resolution
13.1 Negotiation
Disputes should first be addressed through good faith negotiation between the parties.
13.2 Mediation
If negotiation fails, disputes may be submitted to mediation through the Singapore Mediation Centre.
13.3 Arbitration
Unresolved disputes shall be settled by arbitration under the Singapore International Arbitration Centre (SIAC) rules.
14. Governing Law
These Terms are governed by Singapore law. The Singapore courts have exclusive jurisdiction over any disputes not resolved through alternative dispute resolution.
15. Severability
If any provision of these Terms is found to be unenforceable, the remainder of the Terms shall remain in full force and effect.
16. Amendments
We may modify these Terms at any time by posting updated terms on our website. Continued use of our services after modifications constitutes acceptance of the new terms.
17. Contact Information
For questions about these Terms of Service, please contact: