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Cookie Policy

How we use cookies and tracking technologies

Effective Date: January 1, 2024

Last Updated: December 15, 2024

1. Introduction

This Cookie Policy explains how Pisistrac Pte Ltd ("Pisistrac," "we," "us," or "our") uses cookies and similar tracking technologies on our website pisistrac.com ("Website"). This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about how users interact with their sites.

2.1 Types of Cookies

Cookies can be classified in several ways:

By Duration:

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted

By Origin:

  • First-party Cookies: Set directly by our website (pisistrac.com)
  • Third-party Cookies: Set by external services we use (e.g., analytics providers)

3. How We Use Cookies

We use cookies for various purposes to enhance your experience on our website:

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They cannot be disabled without significantly impacting your use of the site.

Cookie Name Purpose Duration
pisistrac_session Maintains your session while browsing Session
cookie_consent Remembers your cookie preferences 1 year
form_token Prevents spam and ensures form security 1 hour

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Cookie Name Purpose Duration
_ga Google Analytics - distinguishes users 2 years
_ga_* Google Analytics - session tracking 2 years
_gid Google Analytics - distinguishes users 24 hours

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization.

Cookie Name Purpose Duration
language_pref Remembers your language preference 1 year
user_preferences Stores your website customization settings 6 months

3.4 Marketing and Advertising Cookies

These cookies track your browsing habits to show you relevant advertisements and measure campaign effectiveness.

Cookie Name Purpose Duration
_fbp Facebook Pixel - tracks conversions 3 months
linkedin_marketing LinkedIn advertising and analytics 6 months

4. Third-Party Services

We use several third-party services that may set their own cookies:

4.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as:

  • Number of visitors to our site
  • Pages visited and time spent on each page
  • Geographic location of visitors (country/city level)
  • Device and browser information

This information is anonymized and used only for statistical purposes. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Social Media Platforms

Our website includes social media sharing buttons and may load content from:

  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

These platforms may set their own cookies when you interact with their content on our site.

4.3 Customer Support Tools

We may use third-party customer support tools that use cookies to:

  • Remember your support preferences
  • Track support ticket status
  • Provide personalized assistance

5. Cookie Consent Management

We provide you with choices about the cookies we use through our cookie consent banner and preference center.

5.1 Consent Options

When you first visit our website, you can choose:

  • Accept All: Allows all cookies including marketing and analytics
  • Necessary Only: Only essential cookies required for basic website functionality
  • Custom Settings: Choose specific categories of cookies to allow

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Using your browser's cookie management settings
  • Contacting us directly at [email protected]

6. Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can:

6.1 Common Browser Actions

  • View what cookies are stored on your device
  • Delete existing cookies
  • Block cookies from specific sites
  • Block all cookies (may break website functionality)
  • Receive notifications when cookies are set

6.2 Browser-Specific Instructions

For detailed instructions on managing cookies:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and Website Data
  • Edge: Settings > Cookies and Site Permissions

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no industry standard for responding to DNT signals, and we do not respond to such signals at this time.

8. Mobile App Tracking

If you use our mobile applications, we may use mobile advertising identifiers and similar technologies. You can control these through your device settings:

  • iOS: Settings > Privacy > Apple Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information or use cookies to track children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Transfers

Some of our third-party service providers may be located outside Singapore. By using our website and accepting cookies, you consent to the transfer of cookie data to these providers, subject to appropriate safeguards.

11. Security

We implement appropriate security measures to protect against unauthorized access to or alteration of cookie data. However, no method of transmission over the internet is 100% secure.

12. Data Retention

We retain cookie data for different periods depending on the cookie type:

  • Session cookies are deleted when you close your browser
  • Persistent cookies are retained for the duration specified in our cookie tables
  • You can delete cookies manually through your browser settings at any time

13. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Displaying a notice on our homepage
  • Sending email notifications to registered users

14. Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Pisistrac Pte Ltd
Data Protection Officer
123 Marina Bay Street
Singapore 018940

Email: [email protected]
Phone: +65 6123 4567
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

Manage Your Cookie Preferences:

This Cookie Policy was last updated on December 15, 2024.

Pisistrac

Leading renewable energy solutions provider in Singapore, committed to a sustainable future.

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123 Marina Bay Street
Singapore 018940

Phone: +65 6123 4567

Email: [email protected]

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