1. Introduction
Pisistrac Pte Ltd ("Pisistrac," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pisistrac.com or use our renewable energy services in Singapore.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and postal address
- Property information and energy consumption details
- Financial information for quotations and financing
- Communication preferences and inquiry details
- Professional information for business clients
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral sources
- Geographic location (general area, not precise location)
- Cookies and similar tracking technologies data
2.3 Third-Party Information
We may receive information about you from third parties, such as:
- Credit reporting agencies for financing applications
- Government databases for permit and regulatory compliance
- Business partners and referral sources
- Social media platforms when you interact with our content
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Providing renewable energy consultation and installation services
- Conducting site assessments and energy audits
- Processing quotations and service agreements
- Installing, maintaining, and servicing renewable energy systems
- Handling warranty claims and customer support
3.2 Communication
- Responding to your inquiries and requests
- Sending appointment confirmations and service updates
- Providing technical support and maintenance notifications
- Sharing industry news and educational content (with consent)
3.3 Legal and Regulatory Compliance
- Complying with Singapore's Personal Data Protection Act (PDPA)
- Meeting regulatory requirements for renewable energy installations
- Maintaining records for audit and inspection purposes
- Cooperating with law enforcement when legally required
4. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
4.1 Service Providers
- Installation contractors and subcontractors
- Equipment manufacturers and suppliers
- Financial institutions for financing arrangements
- Professional service providers (legal, accounting, consulting)
4.2 Regulatory Bodies
- Energy Market Authority (EMA) for grid connection approvals
- Building and Construction Authority (BCA) for permits
- Housing Development Board (HDB) for public housing installations
- Other government agencies as required by law
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy
- Secure disposal of information when no longer needed
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Provide ongoing support and warranty services
Typically, we retain customer information for 7 years after the completion of services, or longer if required by law.
7. Your Rights Under Singapore PDPA
Under Singapore's Personal Data Protection Act, you have the following rights:
7.1 Access Right
You can request access to your personal information we hold and receive a copy of such information.
7.2 Correction Right
You can request correction of any inaccurate or incomplete personal information.
7.3 Withdrawal of Consent
You can withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal and contractual restrictions.
7.4 Data Portability
You can request your personal information in a structured, commonly used format for transfer to another organization.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Ensure website security and prevent fraud
You can control cookie settings through your browser preferences or our cookie consent manager.
9. International Data Transfers
We may transfer your personal information to countries outside Singapore for processing by our service providers. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during your next interaction with our services
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
13. Governing Law
This Privacy Policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012 and its regulations.